Refund policy

Return/Exchange Policy

We respect our customers and gladly accept returns and exchanges
Just contact us within 14 days of delivery and ship items back to us within 21 days of delivery.

Only full-priced items may be returned/refunded, unfortunately, sale items cannot be returned or exchanged.

Please note that you will be responsible for shipping costs for returning/exchanging your item. Shipping costs are non-refundable in any case.
To complete your return, we require a receipt or proof of purchase.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Once your return is received, we will inspect it and then will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
refund will be granted only if approved credit will automatically be applied to your method of payment, within a certain amount of days.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
1.Custom or personalized orders
2.Intimate items (for health/hygiene reasons)
3.Items on sale
4.Gift cards

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@eeshaboutique.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy

All our products are handmade with love and care so please think and check the full details of a product before placing or cancellation of an order. Contact us if you need more information about a product.

Cancellation will only be accepted if your order hasn't been shipped. Please contact us for any cancellation of an order directly from the "Contact Us" page.